Design Third Sector panel – Service design fringe festival 2019

DTS are excited to announce that we will be speaking at the Design Fringe Festival. The panel will be chaired by Matt Hunter. Where are we now and where are we going? Design in the third sector panel Service design used by a growing number of charities in different ways, from setting the foundations to …

Harry Trimble’s update from British Red Cross

Testing our first ideas: proactive text message and community registration Following our discovery into fires and floods, our team is testing different ideas for making more people visible in emergencies. Last week we tested our first ideas with four people living in a tower block in Cardiff similar to Grenfell tower. We also tested ideas with …

An update from Matteo at Shelter

How we improved our helpline to reach more people in urgent need The housing enquiries people come to us with vary from minor landlord disputes, to homeless families facing a night on the streets. That’s why we decided to examine how we could make sure our housing advisers help callers to our helpline who are …

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